Question 1

HOW LONG DOES SHIPPING TAKE?

Accepted Answer

Orders are typically delivered within 5–10 business days after dispatch. You'll receive a tracking number as soon as your order ships.

Question 2

HOW CAN I TRACK MY ORDER?

Accepted Answer

Once your order has been dispatched, we'll send you a confirmation email containing your tracking information.

Question 3

CAN I CHANGE OR CANCEL MY ORDER?

Accepted Answer

If your order has not yet been processed, we'll do our best to accommodate changes or cancellations. Please contact us as soon as possible.Once an order has been processed or shipped, we are unable to make changes or cancel it.

Question 4

WHAT IS YOUR RETURN POLICY?

Accepted Answer

We accept returns within 15 days of delivery, provided the item is unused, in its original condition, and includes all original packaging.For full details, please visit our Shipping & Returns Policy.

Question 5

WHAT IF MY ITEM ARRIVES DAMAGED OR INCORRECT?

Accepted Answer

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the item and packaging.We'll be happy to arrange a replacement or refund where appropriate.

Question 6

WHAT PAYMENT METHODS DO YOU ACCEPT?

Accepted Answer

We accept secure online payments through trusted payment providers. Available payment methods will be displayed during checkout.

Question 7

WHERE DO YOU SHIP?

Accepted Answer

We currently ship throughout the United Kingdom.

Question 8

HOW MUCH DOES SHIPPING COST?

Accepted Answer

Shipping costs are calculated at checkout based on your delivery address and the items in your order.From time to time, we may also offer free shipping promotions.

Question 9

HOW CAN I CONTACT NORTH PAW CLUB?

Accepted Answer

If you have any questions, our team is always happy to help.Simply visit our Contact page, and we'll get back to you as soon as possible.

FAQ