At North Paw Club, we believe shopping for your pet should be simple, transparent, and worry-free.

Our Store Policy outlines the principles we follow to ensure every customer enjoys a safe, reliable, and enjoyable shopping experience.

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OUR COMMITMENT

We're committed to offering thoughtfully selected pet products that combine quality, functionality, and timeless design.

Every order is handled with care, and we're always here to support you before, during, and after your purchase.

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ORDER PROCESSING

Orders are typically processed within 1–3 business days.

Once your order has been shipped, you'll receive a confirmation email with your tracking information.

Please ensure that all shipping information is accurate before completing your purchase, as we cannot guarantee changes after an order has been placed.

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PRICING & PAYMENTS

All prices displayed on our website are listed in GBP (£).

We accept secure online payments through trusted payment providers. Your payment information is encrypted and processed securely, and we never store your payment details.

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PRODUCT INFORMATION

We do our best to ensure that all product descriptions, images, and specifications are accurate.

As many of our products are photographed under professional lighting, slight variations in colour may occur depending on your screen or device settings.

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PRIVACY

We respect your privacy and are committed to protecting your personal information.

Any information collected during your purchase is used solely to process your order, improve your shopping experience, and provide customer support.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

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ORDER ACCEPTANCE

North Paw Club reserves the right to refuse or cancel any order if fraud is suspected, payment cannot be processed, pricing errors occur, or products become unavailable.

If an order is cancelled after payment has been received, a full refund will be issued using the original payment method.

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INTELLECTUAL PROPERTY

All content on this website—including text, images, logos, graphics, product photography, and branding—is the property of North Paw Club and may not be copied, reproduced, distributed, or used without prior written permission.

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CUSTOMER SUPPORT

If you have any questions regarding your order or any of our products, our team is always happy to help.

Simply visit our Contact page, and we'll get back to you as soon as possible.

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POLICY UPDATES

North Paw Club reserves the right to update this Store Policy at any time.

Any changes will be published on this page and become effective immediately upon posting.

We encourage customers to review this page periodically to stay informed of any updates.