SHIPPING & RETURNS POLICY

SHIPPING

PROCESSING TIME

Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).

Once your order has been processed, you'll receive a confirmation email with your tracking information.

DELIVERY TIME

Estimated delivery time is 5–10 business days.

Please note that delivery times are estimates and may vary due to carrier delays, severe weather conditions, or periods of high demand.

SHIPPING COSTS

Shipping costs are calculated at checkout based on your delivery address and the products in your order.

From time to time, we may offer free shipping promotions. These will be clearly displayed on our website when available.

ORDER TRACKING

As soon as your order ships, you'll receive a tracking number via email so you can follow its journey.

If you haven't received your tracking details within a few days after placing your order, please contact us and we'll be happy to help.

RETURNS

We want you—and your pet—to love every purchase.

If you're not completely satisfied, you may request a return within 15 days of receiving your order.

To be eligible for a return, items must:

Be unused and in their original condition.
Include all original packaging.
Show no signs of damage caused after delivery.

Unfortunately, we cannot accept returns for items that have been used, damaged by misuse, or are returned outside the 15-day return period.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery.

Please include:

Your order number.
A brief description of the issue.
Clear photos of the item and its packaging.

We'll work quickly to provide a replacement or refund where appropriate.

REFUNDS

Once your returned item has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, it may take several business days for the funds to appear in your account.

Shipping fees are non-refundable unless the return is due to an error on our part.

NEED HELP?

If you have any questions about shipping, returns, or your order, we're always happy to help.